- How do I cancel?
- In the app, open Settings, then Billing, then Manage billing. Or email billing@shiningstar.software from the address on your account. Either way it takes effect at once: your plan stays active until the end of the period you have paid for, then stops, and you are not charged again.
- What happens to my hotel after I cancel?
- It is locked, not deleted. Your settings and your competitors are kept, rates stop refreshing, and you can subscribe again at any time. Two limits: a hotel that was on Market keeps its first 5 competitors and the others are switched off. If you subscribe to Market again you can add them back, up to 3 a month. And rate history older than 60 days is cleared as it always is.
- Do you give refunds?
- Always for a billing error, a duplicate charge or a charge you did not authorize. And if the first paid month is not for you, tell us within 14 days of that first charge and we refund it in full, once per customer. The unused part of a later month is not refunded.
- Is tax added on top?
- No. Prices are tax inclusive: the amount you see at checkout is the amount you are charged.
- Can the price go up on me?
- Not without warning. We give at least 30 days notice by email before a price change, and it never applies to a period you have already paid for.
- I run more than one hotel. How is that billed?
- Each hotel has its own plan and its own invoices, so you can put one on Market and another on CompRate. The free trial is one per email address and per hotel, so it covers the first hotel on an account.